I’ve been slack on getting feedback from people about the surgeries. Generally they’re happy with them but I really should do some follow-ups and get some specifics. Return on investment and all that.
So when Jan Bowman told me she’d had actual material benefits following on from our surgery last week I figured I’d better post about it.
Jan draws pictures like this:
She’s also got a fab book called This Is Birmingham out which did really well in the CiB Shop.
One of the many things I talked to Jan about was maintaining a relationship with her customers. We looked at various tools and methodologies to do this but the key thing was to think of them as more than just people who paid her for a drawing once.
Jan’s started playing with these ideas and has made two new commissions in the last week which she directly attributes to our session.
Which is nice.
If you’ve got a specific success story following on from a surgery you had with me do let me know and I’ll mention it on the blog.